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Hp Error 49.38 03



49 errors are generally software or firmware related errors. Try deleting all the print jobs and restarting the printer. This video shows a fix when you get 49.XX.XX errors on your HP printer or MFP. This error generally shows up when printing pdf documents however can occur s. 10.03.35 Yellow toner cartridge (event code) Recommended action Install a supply that is designed for this printer. 10.0X.40 Genuine HP supplies installed More than one genuine HP toner cartridge has been installed. 10.00.40 Black toner cartridge (event code) 10.01.40 Cyan toner cartridge (event code). Intermittent 49.38.07 and 49.38.03 errors may be seen on the control panel with no apparent reason.' As indicated above, if the issue remains unresolved, please ping me with the product number, serial number and your contact information. HP Laserjet M602 error 49 38 07 step by step instructions are listed to correct the most common causes for the hp enterprise 600 series error code 49.38.07.

Error Codes List page 1

  • Code: 10.00.00
  • Display: 10.00.00 e-Label Memory Error
  • Description: The printer is unable to read the cartridge data. This message indicates that the printer cannot read or write to the e-label of the toner cartridge. This error can cause the supplies status feature to be disabled.
  • Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.00.10
  • Display: 10.00.10 e-Label Missing Memory Error
  • Description: The printer is unable to detect the e-label. This message indicates that the printer has determined that the e-label is missing. This error can cause the supplies status feature to be disabled.
  • Remedy: 1. Remove and the reinstall the indicated print cartridge. 2. If the message displays again, turn the printer off then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
  • Code: 10.00.15
  • Display: 10.00.15 Install <supply>
  • Description: The indicated supply has been removed or installed incorrectly.
  • Remedy: Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number.
  • Code: 10.23.60
  • Display: 10.23.60
  • Description: The printer indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
  • Remedy: If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number. TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
Printer
  • Code: 10.23.70
  • Display: 10.23.70 printing past very low
  • Description: The printer indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.
  • Remedy: If print quality is no longer acceptable, the customer must order and pay for a replacement fuser assembly (fuser kit). TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
  • Code: 11.XX.YZ
  • Display: 11.00.01 or 11.00.02 Internal clock error
  • Description: The printer real time clock has experienced an error. 01=dead clock 02=dead real time clock
  • Remedy: 1. Whenever the printer is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, remove and reinstall the formatter making sure it is seated properly. 3. Replace the formatter.

Solution

In my case, I ended up having to clear out the 'active' firmware and have it pull a clean copy from it's backup. To do this you perform a 'Partial Clean' from the preboot menu.
To access the preboot menu follow the instructions on the Service Manual.Hp Error 49.38 03

Before doing this, be aware it will clear out networking/admin password/ service password/etc. The Printer will have to be re-setup as if from new for the most part.
After you're in the preboot menu, navigate to the 'Administration' menu, then select 'Partial Clean'. Accept the confirmation dialog, then press the back button until you're at the root (top-level) menu. Select 'Continue'. The printer will now reinstall the firmware from it's backup.
After it finishes it's restore. Re-configure the device with TCP/IP settings, admin settings, and any other customizations you'd made to the printer.
Error

Problem & Full Story

Hp 49.38.03 Error

I discussed our issues with our CP5525 printer previously. Well after we had resolved that problem, we started getting a new, more catastrophic problem. About a week after fixing the previous error, the printer got a new error, 49.38.13. I say more catastrophic because this error comes up as soon as the printer finishes booting. The error gives says to power printer off/on, but doing so only causes the error to come up again and wastes 2 minutes of your time.
With the error, User's are unable to print, and you are unable to get to any settings through the panel on the printer or through the web interface. The only way to make changes is to get into the preboot menu during startup.
Things I tried that didn't work
  • Disabled jet-direct (preboot menu)
  • Selecting First-boot (preboot menu)
  • Removing network cable during boot
  • Removing power cable and holding power button to clear memory/capacitors (~30 seconds)
    • This almost worked, it booted up and I was able to navigate around the menus for a little bit before the error popped up again.
What did end up working was doing a 'partial clean' from the preboot menu (See Solution section above). It is important to make the distinction between the 'Partial Clean' option and the 'Full Clean' option. The Printer has two copies of the firmware installed, an active and a backup. The active copy holds all the settings you've configured on the device, where the backup is a clean image with all default settings. The partial clean removes the active and replaces it a copy of the backup. Functionally this should fix any firmware corruption, but it also resets the device to factory defaults.

Hp M4555 Error 49.38.03

The 'Full Clean' option removes both the active and backup firmware images, leaving the device in an unbootable state. This is only used if the firmware you installed was corrupt (corrupt download, or something).

Hp Printer Error 49.38.03

So, to be clear. Use the partial clean, not full clean.